Flourish Counseling & Wellness, LLC, complies with all applicable federal civil rights laws, including Section 1557 of the Affordable Care Act (Section 1557). Flourish Counseling & Wellness, LLC, does not discriminate on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability, or sex (consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2)) or sex, including sex characteristics, including intersex traits; pregnancy or related conditions; sexual orientation; gender identity, and sex stereotypes.

In compliance with Section 1557 and other federal civil rights laws, we provide individuals the following in a timely manner and free of charge:

Language assistance services

Flourish Counseling & Wellness, LLC, will provide language assistance services for individuals with limited English proficiency (including individuals’ companions with limited English proficiency) to ensure meaningful access to our programs, activities, services, and other benefits. Language assistance services may include:

• Electronic and written translated documents

• Qualified interpreters

Appropriate auxiliary aids and services

Flourish Counseling & Wellness, LLC, will provide appropriate auxiliary aids and services for individuals with disabilities (including individuals’ companions with disabilities) to ensure effective communication. Appropriate auxiliary aids and services may include:

• Qualified interpreters, including American Sign Language interpreters

• Video remote interpreting

• Information in alternate formats (including but not limited to large print, recorded audio, and accessible electronic formats)

Reasonable modifications

Flourish Counseling & Wellness, LLC, will provide reasonable modifications for qualified individuals with disabilities, when necessary to ensure accessibility and equal opportunity to participate in our programs, activities, services, or other benefits.

To access our language assistance services, auxiliary aids and services, and for assistance in getting a reasonable modification, please refer to Flourish Counseling & Wellness, LLC, intake paperwork including disclosure statements, HIPAA procedures and electronic communication guidelines.

If you believe Flourish Counseling & Wellness, LLC, has failed to provide these services or has discriminated in another way on the basis of race, color, national origin, sex, age, or disability, you can:

1. File a grievance with Department of Regulatory Agencies (DORA) Division of Professions and Occupations – information about the grievance process can be found at https://dpo.colorado.gov/FileComplaint.

The Colorado Board of Licensed Professional Counselor Examiners can be reached at 1560 Broadway, Suite 1350, Denver, CO 80202 or at 303-894-7800.

2. File a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:

Electronically: https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf

Via mail: U.S. Department of Health & Human Services

200 Independence Avenue, S.W. – 509F

Washington, D.C. 20201